Information we collect
We collect order, account and enquiry information needed to operate the store, respond to requests, prevent misuse and meet legal obligations.
How information is used
Information is used to process orders, provide customer service, maintain transaction records and improve site operation. Do not submit personal or clinical information about care recipients.
Retention and access
Records are retained only as needed for operational and legal purposes. Contact us through the website to request access, correction or deletion where applicable.
Cookies
Essential cookies support login, basket and checkout functions. Additional analytics or advertising cookies should not be enabled without an appropriate consent process.
Project quotation requests
We use the contact name, work email, organisation, phone number, project notes, selected product IDs and quantities you provide to review and respond to a quotation or specification request. Please do not include personal or clinical information about care recipients.
Our lawful basis for handling the request is taking steps at your request before a contract and, where appropriate, our legitimate interest in responding to business enquiries and preventing misuse. Project enquiries are retained for 12 months and then deleted.
Marketing email is optional and based on consent. You can withdraw marketing consent at any time by using the contact route on this website; withdrawal does not affect the quotation request. Contact us through the Contact page to ask about access, correction or deletion rights.